Storage Cancellation Policy
Storage fees remain payable throughout the notice period
When you're ready to vacate your storage unit, you need to give notice at least 15 days before the invoice date in your storage agreement. Notice must be given in writing - either by email, post or at your Safestore location. It must contain your name, unit number and the cancellation date.
If we receive your notice less than 15 days before the date of your next invoice, your storage contract will be extended until the end of your next invoice period. You'll need to pay storage fees for this extra period.
Example: if your invoice period ends on June 30th, we need your notice by the 15th. Notice received on the 16th means your storage ends on the last day of the next invoice period (July 31st) and payment for this time period is still required.
How to move out of your MySafestore unit
- Give us your 15 days written notice. Send it by email, post, or drop it in to your store. Include your name, unit number and the date you're leaving.
- On your end date, empty the unit. Take all your belongings and leave the unit tidy as you found it. If items are left, you will be charged for an additional invoice period, as your unit is still occupied.
- Please take any rubbish with you. We don't provide waste bins, and there's a charge if rubbish is left on site or in our bins.
- Take your lock and tell reception you've vacated the unit so we can confirm the end of your contract. If we don't know you've left, we'll carry on charging, so have a word with a team member on your way out.
Check the details of your licence agreement for additonal information.
